All orders are shipped with PostNord or UPS. Below you will find detailed information regarding delivery times, shipping regions, and responsibilities associated with your order.

1. Shipping Within Sweden

All domestic orders are shipped with PostNord's standard or tracked parcel services.

• Estimated delivery time: 2–5 business days from dispatch.
• Shipping rates are displayed at checkout and may vary depending on weight and service level.

2. Shipping Within the EU

Orders shipped within the European Union are sent using PostNord's international parcel services with tracking.

• Estimated delivery time: 5–10 business days from dispatch.
• Customs duties are not applicable within the EU.
• Shipping rates are calculated at checkout based on destination and parcel size.

3. Shipping Outside the EU

International orders outside the EU are shipped via PostNord's tracked international parcel services.

• Estimated delivery time: 10–20 business days, depending on destination and local postal handling.
• Customs duties, import taxes, and local fees may apply upon arrival in the destination country. These charges are the customer's responsibility and are not included in the product or shipping costs.
• Delivery delays may occur due to customs processing.

4. Order Processing Time

As all jewellery items are made to order, please allow up to 4-8 weeks for production before your order is dispatched. During peak periods, processing times may be slightly longer.

5. Tracking & Delivery Responsibility

• Once your order has been shipped, you will receive a tracking number via email.
• After the parcel is handed over to PostNord, SOLA does not assume responsibility for delays caused by the carrier or customs authorities.
• Customers are responsible for ensuring that the shipping address provided is correct and complete.

6. Lost or Undeliverable Parcels

SOLA is not liable for parcels that are:

• Marked as delivered but cannot be located
• Delayed or held by customs (for non-EU shipments)
• Returned to sender due to incorrect or incomplete address information
• Lost due to issues outside SOLA's control once handed to PostNord

If a parcel is returned to us due to incorrect address or failure to collect, reshipment costs will be charged to the customer.

All jewellery pieces offered by SOLA are individually handcrafted and made to order. We therefore strongly encourage all customers to verify their size carefully before placing an order, as returns due to incorrect sizing are not accepted.

1. Right of Return

In accordance with applicable Swedish consumer protection legislation, customers may request a return within 14 days from the date the order is received.

Please note:

• Returns due to size changes or other preference-based reasons are not permitted.
• For hygiene reasons, earrings cannot be returned under any circumstances.

2. Conditions for Approved Returns

To be eligible for a return, all of the following requirements must be met:

• The jewellery item is unused, undamaged, and returned in its original packaging.
• No signs of wear, use, modification, or alteration are present.
• All original components and packaging materials are included.

SOLA reserves the right to inspect returned items and to deny a return if any of the conditions above are not fulfilled. If a return is refused, the item will be shipped back to the customer at their expense.

3. Return Shipping & Customer Responsibility

The customer is responsible for:

• All return shipping costs.
• Ensuring that the parcel is securely packaged and shipped via a trackable delivery service.

SOLA does not assume liability for return shipments that are:

• Lost
• Untrackable
• Not delivered to our return address

In such cases, no refund will be issued, and the return will be considered invalid.

4. How to Initiate a Return

To request a return, please contact us at info@solashop.se and all necessary return instructions will be provided.